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Frequently Asked Questions

  • Applied for both extensions and templates

    Can I re-sell Cmsmart templates and extensions?

    No. You are not allowed to re-sell Cmsmart templates and extensions. However, you are entitled to customize our templates, extensions for your clients. We charge NO fee against your clients who use our templates, extensions customized by You.

    How can I join the Cmsmart Membership Club?

    Step 1: You have to register account first, and log-in, after that click "Join Now", select the membership package and make your payment via Paypal, Credit Card.

    Step 2: If your payment is successful, your account is automatically upgrade to access the Member Download Area and you can start downloading instantly. This process normally takes less than 5 minutes.

    What are the benefits when I join Cmsmart Extension / Template Club?

    You can download and use all the RELEASED extensions/ templates and FUTURE extensions/ templates as well as other Joomla products listed under extensions club during your membership period.

    How many times can I use the extensions?

    Unlimited. You can use all available/upcoming extensions as many times as you wish. On Expiry of Membership you would not be able to download updates.

    I bought Single Purchase extension, now I want to buy membership clubs, can I get refund for Single Purchase product?

    Sorry we do not have refund policy in this case.

    What is the difference between single purchase and extension club membership?

    Single purchase is for downloading and using single product(s) only while purchasing extension club membership is to downloading all extensions or all template available at very cheap cost.

    Many web developers want to buy membership while single domain owner just want to buy their single extensions or templates.

    Club membership fee is one-time fee, or I have to pay extra?

    When your membership expires, you can still use all our extensions downloaded during your membership period. However, in order to continue downloading our templates, extensions/updates, renewal of your membership is required.

    I do not have a Paypal account. Do you support other payment methods?

    Yes! You should know that Paypal supports including all major types of Credit cards. Visit Paypal for more information. So you still can pay via Paypal with your credit card or E-check.

    I have paid for my membership but not yet received login details. What's the problem?

    Normally, our system delivers login details instantly after a SUCCESSFUL payment. There are some cases that your payment is NOT SUCCESSFUL and we have to review and process download information manually.

           You used ECHECK (Paypal)

          Your Credit card location is different from your IP address

          You used Proxy to make payment

          Your payment was flagged as PENDING by Paypal

    What to do next?

           Have you checked your BULK/SPAM email folders?

          If you do not receive any email after 48 hours (4 business days if you use ECHECK). Please contact us with proof of payment (Payment Receipt or Order number)

           Contact us if you feel your case is not listed above.

    Can I share my username? Why is my account suspended?

    No. One username and password can be used by one buyer with up to five IP addresses only. Any attempt to share the username and password will result in the automatic suspension of your account. If your download traffic logs exceed the total number of allowed downloads, your account will be suspended immediately.

    Do I get Renewal Discount or inter-club purchase discounts?

    Any Cmsmart club member purchasing other Club membership may be provided with loyalty discount, however, it is offered as part of promotions held from time to time. You can check our Promotions and Discount page for offers of your interest.

    How to renew my membership?

    Login to your Member Area and renew by purchasing the desired package as when you first sign up.

    If a Renewal is purchased before the membership expires, the existing expiry date is extended by the length of membership that you Renew/Upgrade.

    If the Renewal is purchased after the membership expires, access to our forum and download area is restored, and the expiry date will be set to the length of membership from the date of Renewal/Upgrade purchase.

    Membership fees are refundable?

    No, we have no refund policy for extension clubs download. However in some special case, we can consider to issue refund after special investigation to your disclaimer. You can contact us for your special refund case.

    Can I still use extensions after my membership expires? Do I have to pay more?

    When your membership expires, you can still use all templates and extensions downloaded during your membership period without paying any extra fee. In case you expect to update latest versions of our product, you are required to renew/upgrade your membership. Access to downloads, updates is automatically restricted on expiry of membership.

    If I renew, will my membership be extended since the date of renewal?

    If a Renewal is purchased before the membership expires, the existing expiry date is extended by the length of membership that you Renew.

    If the Renewal is purchased after the membership expires, access to our forum and download area is restored, and the expiry date will be set to the length of membership from the date of Renewal/Upgrade purchase.

    How do I find if my product has been updated or a new version is released ?

    Visit change-logs and select your category and product from dropdown and you can check the status of updates and version release. Remember, you will have to check for each of the extension used on your site manually. Each template comes bundled with many extensions, so, its advised to check the updates for all the extensions (modules, plugins, component) apart from checking the template version.

    Where is to download? I cannot find it?

    We use Docman to manage the download sections for club download. Please use download menu on top to go to your section.

  • What is your plan to add new extensions?

    Due to the sophistication of designing and developing an extensions. We can not commit a schedule to add new extension to the club. However we will update current available extension with new features and provide bug fixes to make our extensions compatible. 

  • Can I download modules/extensions built into templates, as shown in the demo? Or Do I have to pay?

    All extensions used in the Demo Site are included in each template package for download and are also part of the Quickstart Package. No additional fee is required. However you can not download the latest version of extension if it is not included in the template packages. In this case you have to purchase Single Extension Download.

    Extension from 3rd party developers (K2, jomSocial, Kunena Forum etc...) are not provided for download and member will need to come to third party developer website to download and update.

    Does templates are released on a regular basis?

    Yes! We plan 2 high-quality template will be released every month. More importantly, existing templates will be updated along with the new version of Joomla and Virtuemart.

    How many domains could I use the templates on at one time?

    You can use on unlimited domains.

    Can I remove cmsmart copyright or links?

    Yes you can do it.

    Can I download extensions built in templates?

    No. Extensions built in templates are separated from our extensions club. You need to purchase Extension Club Membership or purchase Single Product to download most recent update extensions built in our Templates.

    I don’t have time, Can you install the Quickstarts for me?

    Yes, you can login to your members area and buy the Installation service at $ 40 per installation. This will cover the installation of Template quickstart as it is seen in the Demo Site. No other customization would be done.

    I am confused and lost, where should I ask for clarifications?

    You can drop your queries via our Forum or Ticket System. We would be happy to revert back with answers for you.

  •  

    Can I customize extensions to suit my need?

    Yes. You can modify our extensions at your discretion for your own web-sites. However, you can not resell or place the modified extensions (as whole) for downloads on your websites.

    How many times can I use the extensions?

    Unlimited. You can use all available/upcoming extensions as many times as you wish. On Expiry of Membership you would not be able to download updates.

    I did the payment, while I have not recevied the download link?

    The download link always is automatically sent to your payment email within 5 minutes after the payment is done. Please check your inbox, open your confirmation email and there is your own product download link.

    You can also use your download code to download on our website at this link. Each single purchase product have its own code, and you have to copy the right code to download your product.

    How long can I download single purchase product?

    You can still download the product within 6 months (180 days) from the payment time and can download up to 100 times. If this limit is over, you have to buy again the new product download sections.

    Can I download the update of new version?

    Yes, within 6 month of your single purchase, if we release and update the extension or template, we will include into the product download package on our download server, so you can download with the same download links in your confirmation email.

    How do i find if my product has been updated or a new version is released ?

    Visit change-logs and select your category and product from dropdown and you can check the status of updates and version release. Remember, you will have to check for each of the extension used on your site manually. Each template comes bundled with many extensions, so, its advised to check the updates for all the extensions (modules, plugins, component) apart from checking the template version.

    I do not have a Paypal account. Do you support other payment methods?

    Yes! You should know that Paypal supports including all major types of Credit cards. Visit Paypal for more information. So you still can pay via Paypal with your credit card or E-check.

    Do you have refundable policy?

    No, we have no refund policy for Single Purchase download. However in some special case, we can consider to issue refund after special investigation to your disclaimer. You can contact us for your special refund case.

    Can I install our products on multiple domains?

    It depends on the domain lisence support that you purchase.

    Can you install the Quickstarts for me?

    Yes, for Single Purchase of template we support Quickstart installation for 1 time. Please open a ticket support and send us your information. No other customization would be done in this case.

    We will charge installation fee at 40$ for any 2sd template quickstart installation and for extension club membership.

    What is the difference between single purchase and extension club membership?

    Single purchase is for downloading and using single product(s) only while purchasing extension club membership is to downloading all extensions or all template availables at very cheap cost.

    Many web developers want to buy membership while single domain owner just want to buy their single extensions or templates.