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Dear beloved users,

Since 1 Junue 2014, to improve the support quality and make it seamlessly integrating with daily operation of Netbase Cmsmart team, we decided to move all ticket support to

1. Cloodo Helpdesk

To ask for our support, please create an account at

Noteably, you won't have to activate your account because our system automatically accepts your registration.

Please submit an issue at

Additionally, starting from August 1, 2014, We will turn off the functionality of sending updates from system to your email address.

You just login and check your ticket update.

Our whole team works on Cloodo to help you with technical questions.

For outsourcing project requests, please send an email address:, there will be a customer representative to discuss with you.

You can also contact the skype id: anh.nguyen888 for a customization service.

2. License Key Guide

Step 1: Login
Step 2: Go to the menu “Your license” at the “My account” menu on the top position of and copy your key.
Step 3: Entering such information as: License key and Domain into your module configuration before clicking the “active key” button

3. Mage.Club

Mage.Club is a new Cmsmart's brand, allows users to dowload all magento themes and magento extensions. There are totally 26 Magento themes and 26 Magento extensions available.

You are free to get product's updates monthly. All the cost to pay for your membership start up is $99.

Even more, you don't need to go anywhere to request Magento custom service because we are right here. You can contact us anytime you need us to.

Join Magento Club now at


  • Submit Ticket

    Need help? Just submit a ticket using this link and our staff members will take care of your issue.

  • View Tickets

    Access and manage your current tickets. In order to view them, you will have to be logged in.

  • Search Tickets

    Search through your own tickets. In order to perform the search, you will have to be logged in.


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